Shipping & Return Policies

Shipping Limits:

All packages valued over $500.00 are shipped with a REQUIRED SIGNATURE upon delivery, unless requested otherwise by the customer or if the package is marked as a gift.  Please note that we do not accept any responsibility for lost or stolen packages if no signature requirement is requested.  You can leave the non-signature request in the "Notes" section when checking out of your shopping cart.

All standard products are shipped within 1 to 5 business days (on average) as of receipt of the order.  But varies depending on the item, so please see production deadlines under each item's description.  If the order is placed before noon, PST, then it will be put into production that very same day.  If the order is placed after 12pm, PST, then it will be placed into production the following business day.  For orders placed over the weekend, we will place it into production the following business day.  Rest assured we ship out all our merchandise as soon as it is ready!

Customized orders may take up to 7 - 10 business days s to ship.

Expedited or International shipping fees are not refunded for items being returned.

Customer Guarantee:

We guarantee complete satisfaction on all of our products. If you are not satisfied for any reason, please return the item(s) within 45 days for a complete refund (excluding shipping costs). Online and credit card orders will receive a credit on next billing statement.

All shipping fees are non-refundable.

Return policy:

Your order will not be complete and your credit card will not be charged until you click the 'Place My Order' button. If for any reason you are not satisfied with your purchase, you may return them in the original condition for a full refund or exchange within 7 days upon receiving the item.  However, we must be contacted within the 3 day window, starting from the delivery date, notifying us of the return prior to shipping back the item.  If the item is returned in a damaged or worn condition there will be a 35% restocking fee applied to the refund amount.

This guarantee does not apply to custom orders, pieces not in original condition, special orders, or pieces that have been modified per customer's request. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.  We are not responsible for refunding the shipping (to and from) on returning items.

All returns must be shipped back within 7 days of the order delivery date to receive full refund or exchange.  After that point a restocking fee of 35% will be assessed.

We are not responsible for lost, misdirected, or delayed mail. Returns and exchanges are limited to 3 transactions. 

For any type of jewelry returns, exchanges, or repairs, please contact us via email at: returns@nanabijoujewelry.com.

Please email returns@nanabijoujewelry.com to notify us of your return before you send it back.  Items must be insured and in their original condition and gift box packaging.  For your protection please insure the package for the full purchase amount.  We are not responsible for lost or damaged returns. We do not refund shipping charges, unless we have sent an item in error.   If we are not contacted prior to the item being returned there will be a 35% restocking fee applied to the refund.

Please send returns to:

Nana Bijou Jewelry
Attn: Returns
8424 Santa Monica Blvd., #A856
West Hollywood, CA 90069


Please enclose a photocopy of the invoice for our reference to the order.

 

Payment Options:

We gladly accept all major credit cards (Visa, Master Card, American Express, & Discover) and PayPal for online transactions. Sorry, we cannot accept C.O.D. orders.

 

Package Interception Policy:

Shipping companies charge a fee to change a shipping address if the package is already in their possession. The fee to change the shipping address is $20.   

 

International Shipments:

All orders shipping outside of the United States might be subject to customs and duties charges. This charge is independent of NanaBijouJewelry.com and is not included in the shipping charges.  We are not responsible for duty fees or taxes.  Returns for international orders are accepted.  Shipping fees for returning items are not refunded by us and it is the responsibility of the customer to pay for the shipping to return.  

 

Orders Using Coupons: 

Only one coupon can be used per transaction. All orders purchased using a discount code or coupon are only eligible for an exchange or full refund- as long as it is returned within the 7 day window after delivery. 

 

Custom Orders:

All custom and personalized pieces (nameplates, engraved items, custom ring sizes that are not available through the provided options, etc...) are made to order and are thus final sale.